01
Empty months
The property sits idle outside high season, and still costs money every week.
EliteRak for Property Owners
Your Property,
Looked After.
A concierge on the ground in Marrakech for villas, riads, resorts, boutique hotels, guest houses and private estates. Guests welcomed, staff coordinated, problems solved before they reach you.
One contact person
Guests assisted 24/7
A monthly report on your property
The Reality
Owning a property in Marrakech
is a full-time job.
02
Guests who need everything
Airport, chef, hammam, excursions. At any hour, in four languages.
03
Staff to coordinate
Housekeeping, gardener, pool, maintenance. Someone has to organise them.
04
News that arrives late
A leak, a broken air conditioner, a bad review already published.
05
Arrivals at 2 a.m.
Someone has to be at the door with the keys. Every single time.
06
No visibility
You don't really know what happens in your house when you are not there.
Almost none of these are marketing problems.
They are someone-on-the-ground problems.
What We Do
A concierge on the ground.
Not a call centre. A team in Marrakech that knows your property, your staff and your neighbourhood.
For Your Guests
Someone is always there.
- Welcome and check-in at any hour
- Assistance in French, English, Italian, Arabic
- Private chef and in-house dining
- Airport transfers and drivers
- Hammam, spa, excursions
- Birthdays, honeymoons, celebrations
For Your Property
The house stays in order.
- Housekeeping coordination
- Maintenance and repairs
- Pool and garden
- Linen, supplies, inventory
- Regular inspections between stays
- Trusted local suppliers
For You
You stay in control.
- One contact person, not a switchboard
- A monthly report on the property
- Photos of the property's condition
- Your approval before any expense
- Supplier costs passed on transparently
You should hear about a problem when it is already solved.
Our StandardIf You Want
Bookings and revenue,
handled too.
Some owners keep the commercial side. Others hand it over completely. Both work.
Management AgreementTerms are agreed per property, after we have seen it.
Booking management
OTA listings and calendars
Guest communication
Pricing and revenue
Check-in and check-out
Housekeeping planning
Guest services and upselling
Operational reporting
If You Need More
When the property needs
more than care.
Separate services. Chosen one by one, never bundled in by default.
Marketing & Growth
Making the property visible where guests actually look, and turning attention into direct bookings.
Talk about itCreative Studio
Photography and film that match the property, instead of underselling it.
Talk about itNot included in the management agreement. Quoted separately, always in writing.
How It Works
Four steps. No surprises.
WE VISIT
We come to the property and listen to what is not working.
WE PREPARE
Staff, suppliers, standards, listings. Everything put in order.
WE OPERATE
Guests, arrivals, maintenance. Day after day.
WE REPORT
What happened, what it cost, what we would improve.
Demo data · Concept preview
You always know
Visibility
You always know
what is happening.
The owner dashboard is in development. What you see below is a design preview with sample figures — it is not a live report and does not reflect any real property.
Revenue
—
Sample trend
Occupancy
—
Sample trend
Average nightly rate
—
ADR
Bookings
—
Confirmed stays
Direct booking share
—
Direct vs. OTA over time
Guest services
—
Chef, transfers, experiences
Next arrivals
- Guest arrivalSample
- Guest arrivalSample
- Guest arrivalSample
What we would flag · Illustrative examples
Weekend demand is increasing next month.
Direct enquiries went up compared with the previous period.
Private dining is the most requested guest service.
Property Audit
Let's start with your property.
Tell us about it. We will come back with what we would change first — and what it would take.
01
How the property is positioned next to comparable properties in Marrakech.
02
What your listings, photos and guest experience are costing you today.
03
What we would fix first — and what can wait.
Your details are used only to prepare and discuss the audit. We never publish property information without your written consent.
Portfolio
Properties we work with.
Next Step
Your property deserves
someone who cares.
Let's talk. We will tell you honestly whether we are the right people for it.